Biocera Alkaline Water Jug Replacement Cartridges

1. Soak the filter cartridge in water for 5 minutes
2. Place the filter cartridge in the jug
3. Fill the chamber with water and allow to filter through
4. Discard the water
5. Repeat steps 3-4
6. Fill the chamber and the water that filters through is ready to drink

Q. How frequently do I need to change the filter cartridge?

A. We would recommend that you change the filter cartridge every 8 weeks.

Q. My water still has a high pH reading after 8 weeks so why do I have to change the filter?

A. The ph may well still be high after 8 weeks but the filter has several elements, only one of which is raising the ph of the water. The filter also filters out chlorine and other impurities from the water, the ability of the filter to do this decreases over time and after 8 weeks will not be as effective. The filter contains anti-bacterial media which again loses its effectiveness over time. After 8 weeks of use there is a chance of bacteria building up in the filter. The filter has been developed so it is still performing well at time of expiry and not just when it is new.

Q. Can the used filters be recycled?

A. Yes, the contents of your used filters can be disposed of in your garden (the media will enhance the soil) or in your garden/kitchen waste. The empty outer shell can then be put in plastic recycling.

Q. What safety standards do the Biocera minerals comply with?

A. Biocera have received certification from NSF, the international certification body involved in safety standards, for their bioceramic minerals.

Our 7 Point Guarantee

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   We always endeavour to treat our clients and prospective clients respectfully. We constantly strive to offer a caring attitude and knowledgeable service. Our approach is to treat others the way we would like to be treated ourselves. We are available at the end of the phone, or by email, to discuss your requirements and concerns with a high degree of product expertise, confidentiality and professionalism. We can be reached by phone Monday to Thursday between 8.45am and 5.30pm, and between 8.45am and 5.30pm on Fridays, on 01764 662111.

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   We want all our clients to be happy with any product they buy from us. If, however, you purchase a product that does not meet your expectations, we will refund your purchase cost at any time within 3 months if you are unhappy with it. It is your responsibility to notify us by phone or email first, then send the product or remaining product and/or packaging to our UK address. We will process your money back promptly (that’s all the small print!).

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   With the equipment we supply, we warrant that the product will remain in working order for the life of the guarantee. In the unlikely event that your product malfunctions within the guarantee timeframe, we'll replace it with the same model, or discuss an alternative with you if it is no longer available. If it is a food product or dietary supplement you buy, the results can be varied depending on a wide variety of factors. The benefit will vary from person to person, as can the period before benefit is felt. We endeavour to source quality products from suppliers who have a similar ethos to ourselves. Should you wish to know which product might be most suitable for you, please feel free to call or email as we are always happy to help. Please note we do not offer medical advice but are always pleased to point clients in the direction of resources that may be of value.

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   At Water for Health we aim to dispatch your order within 48 hours of receipt. This is often done the same day, subject to the product being in stock. However, we import products from all over the world and there can be times when we might briefly be out of stock with a product due to timescales from ordering to delivery. Should the item be out of stock, we will notify you within one working day to provide a delivery date. If you have a special delivery requirement, please call us on 01764 662111 prior to placing your order and we will do our best to assist. You can read more about our estimated delivery timescales here.

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   We understand the wealth of information and mis-information available on the subject of health. This is something we try to cut through ourselves, to be able to offer a knowledgeable service to our clients. We believe in the importance of being informed. As Water for Health is striving to provide products to improve the quality of life of its customers, the following quote by Albert Einstein is very fitting: “We believe that an informed citizenry will act for life and not for death.” To be able to do this, we send an optional newsletter, write articles and provide other information to our customers through our blog