At Water for Health we want prospective clients to buy from us with complete confidence. Our mission is to make a difference in the quality of life of as many people we can. Very many customers have told us we've made a difference to them, and this inspires us to continue to do what we do. To underpin our commitment, we offer the following 7 point guarantee.
1. Customer Service
We always endeavour to treat our clients and prospective clients respectfully. We constantly strive to offer a caring attitude and a knowledgeable service. Our approach is to treat others the way we would like to be treated ourselves. We are available at the end of the phone or by email to discuss with you your requirements and concerns with a high degree of product expertise, confidentiality and professionalism. We can be reached by phone Monday to Friday, between 8.45am and 5.15pm (5pm on Friday), on 01764 662111.
2. 100% Money-Back Guarantee
We want all our clients to be happy with any product they buy from us. If, however, you purchase a product that does not meet your expectations, we will refund your purchase cost at any time within 3 months if you are unhappy with it. It is your responsibility to notify us by phone or email first, then send the product (or remaining product) and/or packaging to our UK address. We will process your money back promptly (that’s all the small print!).
3. Performance
With the equipment we supply, we warrant that the product will remain in working order for the life of the guarantee. In the unlikely event that your product malfunctions within the guarantee timeframe, we'll replace it with the same model or discuss an alternative with you if it is no longer available.
If it is a food product or dietary supplement, the results can be varied depending on a wide variety of factors. The benefit will vary from person to person, as can the period before benefit is felt. We endeavour to source quality products from suppliers who have a similar ethos to ourselves. Should you wish to know which product might be most suitable for you, please feel free to call or email us as we are always happy to help. Please note that we do not offer medical advice; rather we are pleased to point clients in the direction of resources that may be of value.
4. Delivery
At Water for Health, we aim to dispatch your order within 48 hours of receipt. This is often done the same day subject to the product being in stock. However, because we import products from all over the world, there could be times when we might briefly be out of stock of a product due to timescales from ordering to delivery. Should the item be out of stock, we will notify you within one working day to provide a delivery date. If you have a special delivery requirement, please call us on 01764 662111 prior to placing your order and we will do our best to accommodate. You can read more about our estimated delivery timescales here.
5. Security & Privacy
With an increasing threat of identity theft, we realise that security is of paramount importance. Be assured that your safety is protected with state-of-the-art Secure Socket Layer (SSL) technology that encrypts sensitive information on both your browser and our server. You’ll know that the checkout process is secure when you see an ‘s’ following the normal ‘http’ designation in the URL address bar. All payments are processed through Sagepay who are the UK’s biggest payment gateway and renowned for their security.
6. Purity and Innovation
We are continually trying to source and develop new lines of products which can make a difference to the lives of our customers. We passionately believe that the products we sell are some of the best on the market. We are selective in the brands which we stock and look for products that use high-quality ingredients; we are also opposed to the use of fillers, herbicides, pesticides and artificial colourings and flavourings to name but a few. These values are not only important to us, but also to our suppliers.
7. Education
We understand the wealth of information and misinformation available on the subject of health. This is something we try to cut through ourselves to be able to offer a knowledgeable service to our clients. We believe in the importance of being informed. As Water for Health is striving to provide products that improve the quality of life of its customers, the following quote by Albert Einstein is very fitting: “We believe that an informed citizenry will act for life and not for death.” To be able to do this, we send an optional newsletter, write regular articles and provide in-depth information to our customers via our blog.
